Terms

These terms are between you and Oleksandr Halashevskyi, established in the Netherlands at Nijverheidsweg 28, 7122 AB Aalten, KvK 96439637, VAT NL005211172B92 (“we”). Creating an account is acceptance.

The service is offered to businesses. If you are a consumer anyway, mandatory consumer rules still apply, including the right to bring a claim in the court of your residence. Nothing here takes those rules away.

Notices under these terms go to legal@judged.systems, and to the email on your account.

judged.systems judges one support ticket at a time and returns a typed result: accept, review, or reject. You bring your own helpdesk. We do not connect to a ticket system for you.

The model returns evidence. Thresholds in your pack decide the result. If the model fails or returns output we cannot use, the result is review. We do not guess a result.

You keep the credentials and API keys on the account confidential and you tell us at legal@judged.systems if you believe they are compromised. Activity under those credentials counts as yours until you tell us.

You keep the intellectual property in your tickets, packs, labels, and datasets. You grant us a licence to host, redact, and judge that content only to provide the service, for as long as the account is open and for the deletion period below.

You confirm that you have a valid legal basis for any personal data in that content, and that you have given the people concerned the information the AVG requires. You are the controller of that data. We are the processor.

This section is the agreement required by article 28 of the AVG. The subject matter is judging tickets and storing the result in your account. It lasts while the account is open and through deletion. The data are ticket text, the redacted ticket, judgments, labels, and datasets. The people concerned are those mentioned in what you submit.

• We process that data only on your documented instructions, including these terms and your account settings. If a law forces a further use, we tell you first unless the law forbids that.
• People authorised to handle it are bound to confidentiality.
• We redact ticket text before storage and before the model call, store credentials as hashes, and limit access to the account that owns the data.
• Sub-processors are those named in the Privacy notice. You authorise them. We update that notice before a new sub-processor processes ticket data. You may object on reasonable grounds about data protection. If we cannot offer an alternative, you may close the account.
• We assist you with data-subject requests, security, breach notices, and impact assessments, so far as the service makes that possible and the request is yours to answer.
• If we become aware of a personal-data breach in ticket data, we tell you without undue delay.
• When the account closes we delete the ticket data within 30 days, unless the law requires us to keep it. We confirm deletion if you ask.
• Once a year you may ask for a written description of these measures. We do not provide an on-site audit.

You will not use the service to break the law, to submit content you have no right to submit, to probe or disrupt the service outside the documented API, or to take another customer’s data or the model.

We own the software, the brand, and the documentation. These terms give you a right to use the service while the account is open. They do not transfer that intellectual property.

There is no charge until a price is shown in the product. A charge starts only after we tell you, at least 30 days before it applies. Prices are in euros and exclude VAT unless stated otherwise. You pay undisputed invoices within 30 days.

We work to keep the service available. We do not promise that it will be uninterrupted or error-free. We may change a feature. If a change removes something material that you rely on, we give you at least 30 days’ notice. You may close the account in that time.

Dutch law applies. We do not exclude liability for intent or deliberate recklessness (opzet of bewuste roekeloosheid), or any liability the law does not allow us to exclude.

For everything else, our total liability arising out of the service in a contract year is limited to the charges you paid us for the service in the twelve months before the claim. If you paid nothing, the limit is €100. We are not liable for lost profit, for data you did not export, or for a step you take in your helpdesk because of a judgment.

You may close the account at any time. We may suspend or close an account that breaks these terms, or that we must close to comply with the law. We tell you first unless the law or the security of the service requires otherwise. The deletion duty above survives closure.

We may change these terms. If a change is material we give you at least 30 days’ notice. If you keep the account after that date, the new terms apply. If you are a consumer and the change is to your detriment, it applies only if you accept it.

These terms are governed by the laws of the Netherlands. A dispute that we do not resolve by writing to each other goes to the competent court in the Netherlands. A consumer may instead sue in the court of their residence, and we may sue a consumer only there.