Judge a ticket

curl https://judged.systems/api/judge \
  -H "x-api-key: $JUDGED_API_KEY" \
  -H "content-type: application/json" \
  -H "idempotency-key: ticket-48213-rev1" \
  -d '{
    "packId": "PACK_ID",
    "ticket": {
      "externalId": "48213",
      "subject": "Charged twice for May",
      "customerMessage": "I was billed twice and want one refunded.",
      "messages": [
        { "role": "agent", "text": "I can see two charges on 2 May.", "at": "2026-05-02T15:04:00Z" }
      ],
      "metadata": { "plan": "pro", "priority": null }
    }
  }'

{
  "evaluationId": "cm7evaluation",
  "packVersionId": "cm7version",
  "result": {
    "status": "accept",
    "answers": {
      "department": {
        "type": "choice",
        "choice": "billing",
        "probabilities": {
          "billing": 0.91,
          "technical": 0.04,
          "account": 0.03,
          "other": 0.02
        }
      }
    },
    "reviewReasons": [],
    "modelId": "typesafe-ai/jev",
    "latencyMs": 840
  }
}